![]() ![]() I will follow all of your instructions, and update back here in a few days, regardless of whether I see the issue or not. There's a small team of Kaspersky employees - all of whom are clearly identifiable, bc, their profile shows "Kaspersky Lab Employee".įirst off, I *sincerely* apologize for my grumpy comments last night!! Your comments were courteous and complete, and my response was not justified… I promise that I’m not generally like that, and I appreciate the community support. &, the Community is made up of users of Kaspersky software (like you), all give their time freely, to help other Community members (like you).Kaspersky software has many alerts → you’re reporting an issue, if you wish for us to help you, it’s always best to provide full screen images.⭕ Regarding “ You don’t know what your warning messages look like?”:.If the alerts persist, please post full screen images → How to take a screenshot.Run a manual Full scan → allow it to complete.Run a manual Database update → allow it to complete.Check your computer for any incompatible software?.To answer 1 & 2: no, however, because you’re reporting alert issues, for this new version, we recommend uninstalling the existing software → in the uninstall process, do not select any check boxes, leave all check boxes blank complete the uninstall. ![]() Will I need to always uninstall and then do a clean install, to upgrade to the next version?.Do I need to have the paid version in order to upgrade to the new version?.
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